Responsible Gaming
at 6ixs
At 6ixs, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is built to keep every player on our platform safe, in control, and fully informed.
6ixs Player Safety Tools
Six essential tools built directly into the 6ixs platform to help every player in Bangladesh manage their gambling habits with confidence and clarity.
Set a personalised maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the limit period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period.
Define a maximum single-session play duration. When your session limit is reached, 6ixs will automatically log you out and display a responsible gaming reminder. You can set session limits in your account settings at any time.
If you need a short break from gambling, the time-out feature allows you to suspend your 6ixs account for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is inaccessible and you cannot deposit or place bets.
Cap the maximum amount you are willing to lose over a given period. Loss limits are calculated on net losses (deposits minus withdrawals) across your entire 6ixs account. Once reached, further bets are declined until the limit period resets.
For players who feel they need a longer or permanent break, 6ixs offers full self-exclusion for periods of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion takes effect within 24 hours and cannot be reversed before the chosen period expires.
You may opt out of all bonus offers, promotional emails, and marketing communications at any time. This option is available directly within your account settings. Removing promotional triggers can be an important step in managing gambling behaviour.
01 Our Commitment to Responsible Gaming
6ixs is committed to providing a safe, fair, and transparent gambling environment for every player in Bangladesh and beyond. We recognise that gambling, when not managed carefully, can shift from a leisure activity into a harmful compulsion that damages financial wellbeing, relationships, and mental health. Our responsible gaming programme is not a regulatory checkbox — it is a core part of how 6ixs operates.
Every feature of the 6ixs platform — from the game lobby design to the payment processing flow — has been built with player safety in mind. Our support team is trained in recognising signs of problem gambling and is empowered to take protective action on accounts where concerning patterns are identified, including proactively reaching out to players whose activity suggests they may be at risk.
6ixs applies strict age verification to ensure that no person under the age of 18 can access real-money gambling services on our platform. We also partner with internationally recognised responsible gaming organisations and align our practices with globally accepted player protection standards.
Remember: Gambling should be entertaining, not a way to earn income or escape personal problems. Never gamble with money you cannot afford to lose, and always set clear time and budget boundaries before you start playing.
02 Age Restriction — 18+ Only
Access to all real-money gambling services on the 6ixs platform is strictly restricted to adults aged 18 years and above. This policy is non-negotiable and applies to every player regardless of location, payment method, or game type. Underage gambling is illegal and harmful, and 6ixs has zero tolerance for any attempt to circumvent this requirement.
6ixs enforces age restrictions through the following mechanisms:
- Registration Age Declaration: All players must confirm they are aged 18 or over during the account registration process. Providing a false date of birth is a violation of the 6ixs Terms & Conditions and will result in immediate account closure and forfeiture of any balance.
- KYC Age Verification: Before any withdrawal is processed, players are required to complete our Know Your Customer (KYC) verification process, which includes submission of a government-issued photo ID confirming date of birth. Accounts where the verified age is below 18 will be permanently closed.
- Proactive Monitoring: Our compliance team monitors account behaviour for patterns consistent with underage play and may request additional age verification at any point during the account lifecycle.
Parents and Guardians: If you share a device with a minor, please ensure that your 6ixs account credentials are kept strictly private and that parental control software is installed on shared devices. If you suspect that a minor has accessed a gambling site, contact our support team immediately at [email protected].
03 Recognising Problem Gambling
Problem gambling does not always look the same for every person, and it rarely develops overnight. It can begin as a gradual shift in the relationship a person has with gambling — moving from entertainment to compulsion. Recognising the early warning signs is the first and most important step toward regaining control.
The following are common indicators that gambling may have become a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the 6ixs responsible gaming tools described on this page or to reach out to our support team.
Gambling with money set aside for essential expenses such as rent, food, or utility bills
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
Hiding gambling activity from family members, friends, or colleagues out of shame or fear of judgement
Spending significantly more time gambling than originally intended, or feeling unable to stop once a session has started
Experiencing anxiety, irritability, or low mood when unable to gamble or when attempting to cut down
Borrowing money, selling possessions, or taking out loans in order to fund gambling activity
Neglecting work, study, family responsibilities, or social relationships because of time or money spent on gambling
Needing to bet increasingly larger amounts to achieve the same level of excitement or satisfaction
You are not alone. Problem gambling is a recognised health condition, not a character flaw or a sign of weakness. Seeking help is a sign of strength. 6ixs is here to support you — our responsible gaming tools and support team are available around the clock.
04 Self-Assessment Questionnaire
The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool, but it is a useful starting point for understanding whether your gambling habits might be causing harm. Answer each question truthfully — your responses are for your own benefit only and are not submitted to 6ixs.
Have you ever gambled with money that was budgeted for other essential purposes, such as bills, groceries, or savings?
Have you ever returned to gambling on a subsequent day in order to try to win back money you lost in a previous session?
Have you ever lied to a family member, friend, or employer about how much time or money you have spent gambling?
Have you ever felt irritable, restless, or anxious when you tried to reduce or stop gambling?
Have you ever found that gambling was dominating your thoughts during times when you should be focused on work, family, or other activities?
Have you ever borrowed money from another person or taken out a loan specifically to fund gambling?
Have you ever continued gambling beyond your intended time or budget despite telling yourself you would stop?
Have you ever felt that gambling was your primary way of managing stress, loneliness, boredom, or negative emotions?
If you answered yes to two or more of the above questions, your gambling habits may be causing harm. We strongly encourage you to activate the responsible gaming tools on your 6ixs account or contact our support team directly at [email protected] for confidential guidance and assistance.
05 How to Activate Player Protection Tools
All responsible gaming tools at 6ixs are available directly within your account settings. No special request or approval is required to activate deposit limits, session limits, loss limits, or a time-out period. Here is how to access and enable each tool:
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1
Log In to Your Account
Navigate to the 6ixs login page and sign in using your registered username and password. Ensure you are accessing the official 6ixs.vip domain.
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2
Go to Account Settings
Click on your account avatar or username in the top navigation area to open your account menu. Select "Account Settings" from the dropdown options.
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3
Open the Responsible Gaming Tab
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available player protection tools in one place.
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4
Select and Configure Your Limits
Choose the tool you wish to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion. Enter your preferred values and confirm. Limit reductions and time-out activations take effect immediately.
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5
Contact Support if Needed
If you have difficulty accessing your account settings or would prefer to request a limit or self-exclusion directly through our team, contact us at [email protected]. Our team will action your request promptly.
Cooling-Off Period for Limit Increases: To protect players from impulsive decisions, any request to increase an existing deposit or loss limit is subject to a mandatory 24-hour cooling-off period before the change takes effect. Decreases and new restrictions are always applied instantly.
06 Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available at 6ixs. It is designed for players who feel that they need a longer break from gambling — beyond what a standard time-out period can provide — or who wish to permanently close their 6ixs account.
When you self-exclude from 6ixs, the following actions are taken automatically:
- Your account is immediately suspended and you cannot log in for the duration of the exclusion period.
- All pending bonus offers and promotional credits are cancelled and forfeited.
- You are removed from all 6ixs marketing communications for the duration of the exclusion.
- Any remaining balance in your account at the time of self-exclusion will be refunded to your registered payment method within 5–10 business days.
- Attempts to create a new 6ixs account during an active self-exclusion period are a breach of our Terms & Conditions and will result in immediate account closure.
Available Self-Exclusion Periods:
- 6 months
- 1 year
- 3 years
- Permanent (account closure — irreversible)
Self-exclusion cannot be reversed before the chosen period expires. This is an intentional safeguard. If you request a permanent exclusion, your 6ixs account will be closed indefinitely with no option for reinstatement. Please consider the available options carefully before choosing your exclusion duration. If you need guidance, contact our team before submitting your request.
To initiate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team at [email protected] and request self-exclusion directly. Our team will process the request within a maximum of 24 hours, though in most cases it is actioned within minutes.
07 External Support Resources
6ixs encourages any player who is concerned about their gambling behaviour — or concerned about a family member or friend — to seek professional support. The following organisations provide confidential, non-judgmental support to individuals affected by problem gambling. These services are not affiliated with 6ixs but are recognised providers of gambling harm assistance.
- National Council on Problem Gambling (NCPG): An internationally recognised body providing education, advocacy, and referral services for individuals affected by problem gambling. Helpline and online chat resources are available.
- Gamblers Anonymous: A worldwide fellowship of individuals who share their experience, strength, and hope to support one another in recovering from problem gambling. Meetings and online support groups are available in many languages.
- GamCare: A UK-based organisation offering free information, support, and counselling for anyone experiencing problems with gambling. GamCare's resources are available online internationally.
- BeGambleAware: An independent charity providing free, confidential information and advice for people affected by gambling harms, including a dedicated national helpline.
If you are in Bangladesh and are struggling with gambling-related financial stress, the following institutions may be able to provide financial guidance and debt management support:
- Bangladesh Bank Consumer Financial Education resources — available through your local branch of Bangladesh Bank.
- BRAC Microfinance Debt Advisory Services — BRAC provides confidential financial counselling for individuals in financial difficulty across Bangladesh.
Seeking help for a gambling problem is a courageous decision. 6ixs is committed to supporting players who take this step. Our support team can provide a confidential referral and help you activate the appropriate account protections before you engage with an external support service.
08 Contact Our Responsible Gaming Team
The 6ixs responsible gaming support team is available 24 hours a day, 7 days a week to assist players with any concern relating to gambling safety. Whether you want to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk through your concerns, our team is here to help — with confidentiality and without judgement.
All responsible gaming requests submitted via email or live chat are treated as high-priority and are escalated directly to our trained player protection specialists. Standard marketing or promotional queries go through a different queue — responsible gaming contacts are handled separately to ensure they receive the urgent attention they deserve.
How to reach our Responsible Gaming team:
- Email: Send your request to [email protected] with the subject line "Responsible Gaming Request". Include your registered username or email address so we can locate your account quickly.
- Live Chat: Use the live chat feature on the 6ixs platform for real-time support. Average response time is 2–5 minutes. Clearly state that your query relates to responsible gaming so it is directed to the appropriate team member.
All communications with our responsible gaming team are treated with the utmost confidentiality in accordance with our Privacy Policy. Your request will not affect your account standing, and activating any responsible gaming tool will never result in penalty, bonus forfeiture (beyond active exclusion terms), or any form of negative consequence.
Response Times (Bangladesh Standard Time, BST UTC+6):
Live chat: 2–5 minutes average. Email: within 2 hours for responsible gaming requests. Our team operates around the clock with no breaks — your wellbeing is our priority.
- Set a deposit limit via Account Settings
- Enable a session time limit to prevent extended play
- Activate a 24-hour or 7-day time-out if you need a break
- Opt out of promotional emails in your preferences
- Request self-exclusion via email or live chat
All players must be 18 years of age or older. 6ixs verifies age at registration and during the KYC process before any withdrawal is processed.
18+ Players OnlyExample: Setting a weekly deposit limit of ৳5,000 means that no matter how many deposits you attempt in a 7-day period, your total deposits cannot exceed that amount. Once reached, further deposits are blocked until the week resets.
Limits are available in BDT and apply across all payment methods including bKash, Nagad, and Rocket.
Need Help Now?
Our responsible gaming team is available around the clock. Reach us via live chat or email — we respond to responsible gaming requests as a top priority.
Average email response time: under 2 hours
[email protected]All times in Bangladesh Standard Time (BST, UTC+6)
- I gamble only with money I can afford to lose
- I set time and budget limits before every session
- I never chase my losses
- I treat gambling as entertainment, not income
- I seek help if gambling stops being fun
Enjoy 6ixs — Safely and Confidently
Now that you are familiar with our responsible gaming tools and commitments, explore the 6ixs platform with confidence. Remember to set your limits before you play and enjoy our games as the entertainment they are designed to be.